It was a very good summer. All the stars aligned. Good vibes all around. I recorded specific encounters and activities in my journal and found that most journal entries ended with some acknowledgement of how fortunate I felt to have my family, friends, and colleagues. In retrospect, I wonder if the events are what made it a good time or if my attitude helped me to see the positive in some situations that could have been interpreted differently if I had not been working on a personal challenge.
I challenged myself to be deliberate and intentional in practicing graciousness and respect during encounters, especially when my instinct might be to push back. My challenge to myself was like a New Year’s resolution or a change in behavior that some implement at the beginning of the Lenten season. I wanted to experiment with how I might be able to change my experience by changing the orientation of my mind.
I determined that I would look for opportunities to honor the basic goodness in others and act without rancor when negativity invaded my space.
I had several opportunities to try out my experiment during the summer of 1999. One opportunity was during a professional development program being run jointly by my organization and another on a campus in the Northeast. Our team of facilitators was excellent, and I made no journal entry indicating that there was any friction among colleagues.
My opportunity to implement my personal challenge came instead from an encounter with a woman who was working at the cash register in the dining facility of the host college. I noticed that unlike most people who might have an occasional bad day, this person seemed to be having a bad day every day. In my journal notes, I describe her as impatient, unfriendly, and rude. One morning, when this woman’s supervisor (who was always kind and smiling) was near, I praised the worker at the cash register for her patience with us because it had to be frustrating when visitors didn’t know or follow the processes that made everything go smoothly. Within earshot of the supervisor, in a teasing manner, I commented that this worker should receive a bonus for having to put up with us.
A change in attitude was immediate. By lunchtime that same day, the once unfriendly woman appeared to be in a much better mood. On subsequent days, when I was not in her line, she would give me a smile and a nod across the way. On our final morning in the dining hall, my new friend came to the table where colleagues and I were having breakfast to wish all of us a safe trip home. I recorded this episode in my journal because I was so moved by the power of honoring the positive and basic goodness in others especially when the first instinct is to respond in kind.
Family ties were strong. My skills were stretched and appreciated. Travel for my work was exciting. And, when there were mishaps and possibilities for negativity, I harkened back to my challenge and reframed the situation. The summer of 1999 was a very good summer.