Category Archives: Students

Practical Competence

As I read this week’s The Chronicle of Higher Education front-page article by Sara Lipka and Eric Hoover about a developmental or remedial English class at Montgomery College, a two-year college in Maryland, it was as if I were there in that classroom. I felt the near helplessness of the dedicated faculty member, and I felt as if I were there as a student because I know what it’s like to have to separate your head and academic learning from the rest of your life. The article is titled “The Second-Chance Club,” and I think it would have unfolded as a second chance if Kenneth Okorafor, a Nigerian immigrant student, had miraculously passed the course.

As the narrative progressed toward the final decision about each student’s fate in meeting the requirements to go on to college-level English, it seemed as if Kenneth would certainly pass because he wanted to pass so passionately and he is a good person. As I read the narrative, I felt as if the music was about to swell for a happy dramatic ending since Kenneth was the last student to see the instructor about his course standing. I was really surprised at the final result because even his friend gets the green light to go on to the next level of English, and when he exits the meeting with the faculty member, he says, “Kenneth, don’t worry man, I’ll see you there OK?” Kenneth is so visibly nervous about his time with the instructor that one of the other students tells him, “Just know that, whatever happens, you’re smart.”

I think Kenneth is smart, but he did not pass the developmental course in English and he knows why. He allowed one of his essays to be published in The Chronicle along with the article, and he titled it, “My Two Greatest Obstacles.” In his essay, he admits that he allows himself to become distracted in class and he does not pay attention. He also realizes that he does not manage his time well. He stays up late watching television and he comes to class late. His realization of what may be hindering him from passing the course has come too late.

Having to retake a non-credit course puts Kenneth in the risky position of dropping out of college completely. Students such as Kenneth and some of the other students described in the class lack a critical skill for success in college and beyond, and that skill is practical competence. Practical competence is one of the seven student learning outcomes in Learning Reconsidered, a 2004 publication by ACPA and NASPA, two professional associations for student affairs.

Too many students like Kenneth can break the hearts of many faculty who feel helpless in moving them forward. I propose that student services work with faculty to offer what I call a cocurriculum laboratory that is connected to the class (read more on cocurriculum laboratories…).  In this laboratory, the objectives of the course are reinforced and there is a strong emphasis on helping students communicate effectively and manage their own affairs. Students who do not have role models who demonstrate these skills are at a disadvantage in meeting the requirements of a college education. Student services staff are trained to help students through the developmental phases of self-efficacy.

Faculty cannot do it all and could welcome the assistance of their student services colleagues who can work with students in a laboratory, of sorts, where the emphasis is on adjusting to college life and making connections with students and the student services staff on a deeper and more personal level. These students will share their stories, encourage and support one another, all the while being guided by a highly skilled student services staff member who will move students towardaccomplishing the goals of the course and the skills that all college graduates should attain. One of these skills is practical competence.

NASPA in Hong Kong!

I didn’t sleep well on Monday night the 10th; I guess I was anxious about getting to Hong Kong. I left my house for the Thurgood Marshall Baltimore-Washington Airport at 7:30 a. m. on Tuesday the 11th. I landed in Hong Kong at about 8:15 p.m. on Wednesday the 12th.  After 16 hours in flight to Hong Kong from Newark, I’m pumped and eager to meet Dr. Jody Donovan for our NASPA International Student Services Institute in partnership with the Hong Kong Student Services Association.

When I arrived at the airport in Hong Kong Wednesday evening, I was greeted by “Deck the Halls with Boughs of Holly,” followed by “Silent Night” and many other Christmas carols. As I write this message while in the lobby of the hotel, I hear more Christmas carols. Everything is beautifully decorated in celebration of the Christmas holiday.

Leaving the airport on the Hong Kong side and coming across the Victoria Harbor Causeway to Kowloon to the hotel, I was struck by all the cranes and containers in the harbor and all the high rises surrounding the bay with lights on in the apartments and condos. The city is alive and electric with stores everywhere. Not just any stores, but there are designer stores jammed in every place.

With so many opportunities for conspicuous consumption, I wonder what college students in Hong Kong and the surrounding region envision for their future. Do they see themselves as financiers, CEOs of start-ups, or are some of them considering education, nonprofit work, or even student affairs. Tomorrow when I speak with the participants in the Institute, I will encourage them to consider becoming mentors in the Gwen Dungy NASPA Undergraduate Fellows Program.

Have a great holiday!
Gwen

Stronger Emphasis on ‘Soft Skils’

I’m serving on a Commission on the future for our very fine local community college, and I was at a meeting with business people and community college faculty, staff, and administrators.  In his closing remarks, the business man who is chairing the Commission reiterated what the various groups were saying about the needs of college graduates.

He said that the college needed to pay attention to ensuring that more students are preparing themselves in the STEM majors, but that they also needed to be prepared with what are sometimes called “soft skills.” Expecting to hear reasons why there is not more emphasis on those skills that student affairs works to encourage students to acquire, this very wise man made the following statement:

Soft skills may not get college credit, and they might not be accredited by the people who evaluate college courses, but we need to say, ‘The hell with that!’ We need to do what we know is right for students because it’s about learning and getting the skills students need to be successful.

If I had been in church, I would have said, “AMEN!” In my speeches and presentations, I’m focusing on what skills our graduates and alumni need in order to be prepared both for careers that currently exist and those that do not yet exist, and some of these skills are those skills called “soft skills.”

When I talk with employers, they say that college cannot prepare students for the specifics for most jobs, but they can give students the foundation that will be used in learning how to learn the specifics of the job. What students do not always have is the foundation that enables them to be excellent communicators across cultures. The employers are saying they need managers, and without the intercultural communication skills, our students will not be equipped.

These skills can be learned if student affairs will collaborate with faculty in offering what I call cocurriculum laboratories.

I will write about these in subsequent blogs and will respond to any questions or comments.

Amazed and Encouraged

Students continue to amaze me. With so much talk about whether or not college is worth the costs, I would guess that if four students at a private university costing just at $60,000 a year, not counting all the ancillary expenses of involvement and stuff students “have to have,” were asked if the mounting costs of a college education outweighed the benefits, at least two of them would say “Yes” the costs outweigh the benefits.

One reason I would guess that students don’t see the great benefits of college is because in the new book by Jane Fried, Transformative Learning through Engagement: Student Affairs Practice as Experiential Pedagogy, I believe I read that many students think that what they are learning in the classroom is irrelevant and disconnected from the real world, and that after they complete their courses they will learn what they need to learn in order to get a job or whatever else their goal might be.

In the Wake Forest University student newspaper, students on the Quad were asked just this question, and four out of four students in the class of 2015 said that a college education was worth the money. What were their reasons?

  • The job market is so competitive.
  • The wealth of knowledge we will gain make it worth it.
  • Despite the debt, the payoff is tremendous.
  • Education is important for the future of America.

It is so encouraging to hear these kinds of comments from today’s college students.

Students continue to amaze me. When I was sharing my thoughts during a speaker series at Wake Forest University, I was describing the context of the world in which our graduates will have to survive and hopefully thrive. I referenced the chaos, uncertainty, and disruption ahead, and I quoted Robert Safian from his Fast Company article on “Generation Flux” where he said students will have to “embrace instability” and “enjoy recalibrating their careers.”

I thought this would terrify the students, and I would guess that some of them were anxious in hearing this, but one student raised her hand and said, “What’s the problem with having to recalibrate and be prepared for disruption and chaos? I look forward to it and think it’s exciting!” I wanted to hug her and hold her up as the model to emulate! Is this kind of thinking and attitude amazing or not?

Student affairs can help students prepare their mindset to adapt to new situations, to continue to learn new things, and to see the world through the lens of an optimistic and competent generation. What some see as disruption will be just another challenge to meet and overcome for our graduates. I’m so encouraged.

Pressing Issues – Yesterday and Today

In going through some files recently, I came across a list of what I saw as pressing issues in colleges and universities:

  • Violence on campus and the changing expectations for security
  • Students in psychological distress and the changing nature of confidentiality for mental health services
  • Fear of Pandemic diseases on campus
  • Success gap between majority and underrepresented students
  • Alcohol-related injuries, disruptions and enforcement of the legal drinking age
  • Creative parent involvement
  • Measuring and assessing student learning outcomes for accountability
  • Social networks
  • Students’ expectations of college and figuring out who our students are today

I wrote this list in 2008. What do we see now as the pressing issues for colleges and universities? Are they the same and more so? Are they fewer? Are they different?

What I’m hearing as I visit campuses and speak with colleagues is that the pressing issues are the same and more so. For example, underage students are still drinking to get drunk and the new thrill is to “go get black out.”  Students used to drink in excess but to black out was a serious episode that most students took as a signal to stop drinking to excess. Today, I hear that some students begin the evening drinking with a goal to black out.

In 2008, we were honing our skills to figure out creative ways to have parents work with us rather than attempting to push them away as our earlier instincts had suggested. Today, some report that our efforts to control the participation of parents in the lives of their college students are encouraging more involvement to the detriment of our efforts to support students in their natural development of independence. There is agreement that some parental involvement is a good thing, but is there even a line to be drawn today?

I would love to hear what you think about the pressing issues of today for your college or university. I did not mention the obvious issue of technology and learning because it deserves a space all to itself.

Message to Masters’ Students

While I try to keep my blogs short, I wanted to share with you, and particularly our new masters’ cohorts, a message I was honored to be able to give September 13 to the cohort at Oregon State University. The occasion was made even more special by the fact that my friend and colleague of so many years, Kevin Kruger, joined me. Kevin spoke first about his journey to the position of NASPA President and the trends in higher education, and I followed up with the following comments:

Congratulations on being accepted into the 2012 cohort of the College Student Services Administration Program!  I thank Mamta Accapadi and Kim McAloney for the invitation to speak with you.

First, I can assure you that you were not accepted and given this opportunity to study with and learn from the best just because of your brains and your good looks. You have more than you think going for you and during your work together as a cohort, you will discover those other characteristics that will make you the kind of leader needed for student affairs of the future.

Last week, I had the pleasure of having lunch with a young woman who is considering whether or not to get her Masters Degree in Student Services or some academic discipline. During that conversation, I thought about the time I’d have to speak with you. As we talked, it became crystal clear to us that if she were risk averse, she would choose an academic discipline because the formula is all laid out and one needs only to learn it and follow it. One has to be a risk taker with a lot of confidence to choose to pursue a graduate degree in student services because regardless of how brilliant and worldly your faculty are, and regardless of how committed you are to soak up all the learning you can, when you are the student services professional, there will always be situations that you have not experienced and no one has been able to tell you about. Critical thinking and compassion and the ability to see the world from different perspectives are the trademarks of professionals in student services. There is no doubt that your work in the College Student Services Administration Program will help you hone these skills.

Your work in the Oregon State College Student Services Administration Program will help you gain the competencies needed to build your confidence in order for you to respond appropriately to all the challenges you will face as an administrator in student services.

I recently had a conversation with a parent whose daughter is just beginning college at a prestigious university, and I thought of you. The student could have selected from among many institutions, so I asked the parent what were the defining factors that helped her daughter decide on a particular institution. It seems that the decision was made on the intangibles that student services provides to create a welcoming and happy environment.  You need to know how valuable you are to the college or university you choose after you attain your degree, and you need to make sure that students, faculty and administrators know what you are doing. Interestingly, the parent I spoke with said that the University selected by her daughter had two qualities that were missing from the others: Transparency about their processes and not just lip service to being transparent and authenticity. They believed that people there were genuinely happy, having fun, and committed to learning. They felt that the staff really cared about them, and that they were not just following a script.

Yesterday, in the mail, I received my copy of September 17 issue of Newsweek, screaming with a headline on the front cover-Is College a Lousy Investment?  And I thought of you. The article is based on the thinking of some economists who do not acknowledge the inherent values of education such as life-long learning and learning in order to carry out responsibilities of citizenship in a democratic society. In the article, they also pull out extreme examples of the unnecessary luxuries college campuses provide that they see as a waste of money and some of the reasons why college costs keep rising. What made me think of you was part of the conclusion of the economists on how we might get out of this cycle of student debt and their future salaries that will be inadequate to pay off the loans.

They suggest apprenticeship-style programs in the work place because, they say, every job does not need to have someone with a college education.  And they said, “not just specific job skills, but the kind of ‘soft skills’, like getting to work on time and getting along with a team, that are crucial for career success.”  What they call soft skills fall into some of the transnational characteristics and skills that will be needed for future jobs and these are personal and social responsibility and intercultural communications.

These are areas where student services excel and working with students on these skills provide a great opportunity to collaborate with academic affairs. Collaboration will be the key to your success as you work towards your degree and when you are using your skills as a professional in student services.

I mention this because the work that you do in student services is going to be more important than ever because families and policy makers will continue to ask the question about the worth of a college education.

You’re in basic training with some of the best at Oregon State University. I’m confident that you will be able to help turn the conversation around about whether or not college is worth the investment.

Again, I congratulate you and wish the very best in this adventure.

Navigating Diverse Identities with Students and Colleagues Alike

When I was mid-career, I used to consult with senior educators I admired for their wisdom borne out of experience and what I thought was their infinite intelligence. I hoped that one day I would be seen as one who had such gifts. I also wanted to have a young spirit and not look my age. What I have attained is the age where many younger professionals do seek my opinions and advice on a variety of topics, and surprisingly to me, I have either experienced what is challenging them now or I have some thoughts that they consider pondering.

I found myself wanting to know what others would say that was a cogent and insightful response when a younger professional asked me how best to “navigate” the challenge of holding onto one’s beliefs when one’s job responsibilities ran counter to these beliefs. This professional was referring to the incidences when one’s role responsibilities required advising and supporting the activities of LGBTQ students when one, personally, did not accept the idea of LGBTQ in any form or lifestyle. This young professional declared that they held no negative feelings about individuals who identified as LGBTQ, but the staff person could not, because of their religious beliefs, support the work of the LGBTQ students.

My response was about the ethics of professionals in student affairs and this did not resonate with the person. There was genuine conflict.  What would you have said?

Very shortly after this conversation, I received an email from a friend of a friend who posed the following question: How should one’s religious values affect our approach to our work in student affairs?

André is writing this part of the blog with me. André posed questions such as “At what point do we let our own identities influence our practice?” His conflict was not about how he would work with students. His question rose from how professionals value and devalue other professionals based on their identity with religious values. André worries that he would be discouraged from explicitly or prominently referencing his faith, which is very important to him, because it may alienate students. He asked, “Where do we draw the line between being ourselves and obscuring our identity?” and “How do we confront our colleagues when they do not show the same acceptance and open-mindedness toward their peers as they do their students?” He said, for example, I can be black and gay and not hide these parts of my identity, but I don’t have the same freedom to share my religious identity.  He is puzzled about how professionals relate to one another around these identity issues among themselves. Poignantly, André said that “It’s easier being openly gay in a Christian environment than it is being religious in a Queer environment.”

As our conversation moved forward, André shared that it’s not just religious beliefs, but it’s also political leanings that are not part of the dominant narrative that don’t get shared among colleagues. He reported that a few of his peers who are political conservatives don’t generally express their opinions in group settings due to fear of being outcast.

Do you think we need a conversation among ourselves as student affairs colleagues about how we can all present our whole selves and be accepted and respected? If yes, what are your ideas about how to move this forward? If you do not think that we should give these questions further thought, please share your thinking with us.